Terms of service

TERMS OF SERVICE

Last Updated: September 9, 2026

Welcome to Velnora Stores

Thank you for choosing Velnora Stores. We are committed to providing a smooth, transparent, and reliable shopping experience for our customers across India.

These Terms of Service (“Terms”) explain the rules and conditions that apply when you visit our website, browse our products, place an order, or use any service provided by Velnora Stores.

By using our website or purchasing from us, you confirm that you have read, understood, and agreed to these Terms. If you do not agree with any part of these Terms, please do not use our website or place an order.

1. ABOUT VELNORA STORES

Velnora Stores is an India-focused online store offering carefully selected home accessories, home décor, technology products, accessories, lifestyle products, and other useful items.

We aim to provide:

  • Genuine and carefully selected products.

  • Clear product information.

  • Secure payment options.

  • Reliable delivery support.

  • Helpful customer assistance.

  • A transparent shopping experience.

Business Name: Velnora Stores
Owner: Bikash Gour
Business Address: 54, Chintamani Dey Road, Howrah, West Bengal, India – 711101
Email: goura4317@gmail.com
Phone / WhatsApp: +91 6289941063

2. YOUR AGREEMENT WITH US

When you browse our website, create an account, place an order, or purchase a product, you enter into an agreement with Velnora Stores under these Terms and our other applicable store policies.

These Terms should be read together with our:

  • Privacy Policy.

  • Shipping Policy.

  • Return and Refund Policy.

  • Any product-specific terms.

  • Any promotional terms displayed on our website.

We encourage you to review these policies before placing an order.

3. SAFE AND FAIR USE OF OUR WEBSITE

You agree to use our website only for lawful, genuine, and personal shopping purposes.

You must not:

  • Use the website for unlawful, fraudulent, or misleading activities.

  • Provide false or inaccurate information.

  • Place orders using unauthorized payment methods.

  • Attempt to access restricted areas, accounts, systems, or data.

  • Interfere with the website’s operation, security, or performance.

  • Upload viruses, malware, harmful code, or other damaging material.

  • Copy, scrape, reproduce, or misuse our content without permission.

  • Abuse coupons, discounts, referral benefits, or promotional offers.

  • Use our website in a way that may harm Velnora Stores, our customers, or our service providers.

We reserve the right to restrict, suspend, or terminate access where we reasonably believe these Terms have been violated.

4. PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to display accurate product names, descriptions, images, specifications, prices, and availability.

However, minor differences may occur because of:

  • Screen brightness or display settings.

  • Different devices and browsers.

  • Product manufacturing updates.

  • Packaging changes.

  • Colour or lighting variations in product images.

  • Supplier or brand updates.

The actual product may vary slightly from the images shown on the website, while still meeting the applicable product description and specifications.

We reserve the right to:

  • Update product descriptions and specifications.

  • Correct errors or omissions.

  • Change product prices.

  • Add, remove, or discontinue products.

  • Limit the quantity available for purchase.

  • Update product images or packaging information.

5. PRODUCT QUALITY AND AUTHENTICITY

We aim to offer products that match the descriptions and specifications displayed on our website.

Products may be sourced from manufacturers, suppliers, distributors, or other authorized channels, depending on the product category.

Where applicable, product warranties, guarantees, brand support, or manufacturer terms will be governed by the relevant brand or manufacturer policy.

If you receive a product that appears damaged, incorrect, defective, or different from what you ordered, please contact us promptly with your order details and supporting photographs or videos so that we can review the matter and assist you according to our applicable policy.

6. PRODUCT AVAILABILITY

All products are subject to availability.

Although we try to keep our inventory information updated, a product may become unavailable due to stock changes, supplier issues, technical errors, or high demand.

If a product becomes unavailable after you place an order, we may contact you regarding:

  • An alternative product.

  • A revised delivery timeline.

  • Order cancellation.

  • An eligible refund.

We do not guarantee that every product displayed on our website will remain available at all times.

7. PRICES, TAXES AND PAYMENTS

All prices displayed on our website are shown in Indian Rupees (INR), unless otherwise stated.

Prices may change at any time. However, the price applicable to your order will generally be the price displayed at the time of checkout, subject to correction of obvious pricing or technical errors.

Available payment methods may include:

  • Online payments.

  • UPI.

  • Debit or credit cards.

  • Net banking.

  • Wallets.

  • Cash on Delivery (COD), where available.

Payment options may vary depending on the product, delivery location, order value, or payment-service availability.

You agree to provide accurate billing, shipping, payment, and contact information.

We may cancel or refuse an order where there is a reasonable concern regarding:

  • Payment fraud.

  • Unauthorized payment activity.

  • Incorrect customer information.

  • Pricing or technical errors.

  • Suspicious ordering behaviour.

  • Delivery restrictions.

8. SECURE PAYMENTS

Payments may be processed through trusted third-party payment gateways and service providers.

We do not normally receive or store your complete card, banking, or payment credentials on our own systems. Payment information may be handled by the applicable payment provider according to its security practices and privacy policy.

While we take reasonable steps to support secure transactions, no online system can be guaranteed to be completely secure.

9. ORDERS AND ORDER CONFIRMATION

When you place an order, you will receive an order confirmation through the contact details provided by you, where applicable.

An order confirmation confirms that we have received your order request. It does not always mean that the order has been finally accepted or dispatched.

Before processing an order, we may verify:

  • Product availability.

  • Payment status.

  • Shipping address.

  • Customer contact details.

  • Delivery serviceability.

  • Order authenticity.

We reserve the right to accept, reject, cancel, or limit an order where necessary, including in cases of:

  • Product unavailability.

  • Incorrect product or pricing information.

  • Incorrect or incomplete customer information.

  • Suspected fraud or unauthorized activity.

  • Delivery restrictions.

  • Technical or system errors.

  • Unusual or bulk ordering activity.

If an order is cancelled after payment has been successfully received, any eligible refund will be processed according to our Return and Refund Policy and the applicable payment provider’s procedures.

10. CUSTOMER INFORMATION

You are responsible for providing accurate and complete information when placing an order.

This may include your:

  • Full name.

  • Mobile number.

  • Email address.

  • Billing address.

  • Shipping address.

  • Landmark.

  • Other information reasonably required for order processing and delivery.

Please carefully check your information before completing checkout.

We are not responsible for delays, failed deliveries, returns, or additional costs caused by incorrect, incomplete, or outdated information provided by the customer.

11. SHIPPING AND DELIVERY

We aim to provide reliable delivery services across India, subject to product availability and courier serviceability.

Estimated delivery timelines shown on our website are approximate and may vary due to:

  • Courier or logistics delays.

  • Weather conditions.

  • Public holidays.

  • Remote or non-serviceable locations.

  • Incorrect address information.

  • Operational issues.

  • Natural disasters.

  • Government restrictions.

  • Other circumstances beyond our reasonable control.

Once an order has been handed over to the applicable courier or logistics provider, delivery is subject to that provider’s operational processes.

Customers may be required to provide a valid mobile number and cooperate with delivery attempts.

For complete information regarding shipping charges, delivery timelines, serviceability, tracking, and related matters, please refer to our Shipping Policy.

12. DELIVERY ATTEMPTS AND UNDELIVERED ORDERS

If a delivery cannot be completed because of an incorrect address, unavailable recipient, refusal to accept the order, unreachable phone number, or repeated failed delivery attempts, the order may be returned to us.

In such cases, additional shipping charges, re-delivery charges, or other applicable costs may apply, subject to our policies.

For Cash on Delivery orders, repeated refusal or non-acceptance of orders may result in restrictions on future COD availability.

13. RETURNS, REFUNDS, EXCHANGES AND CANCELLATIONS

Returns, refunds, exchanges, replacements, and order cancellations are handled according to our applicable Return and Refund Policy.

Customers should review that policy before placing an order.

Return eligibility may depend on:

  • Product category.

  • Product condition.

  • Original packaging.

  • Accessories and tags.

  • Proof of purchase.

  • Time limit for raising a request.

  • Whether the product has been used, damaged, altered, or installed.

  • Product-specific restrictions.

We may request photographs, videos, unboxing evidence, or other information to verify a return, damage, shortage, defect, or incorrect-product claim.

We reserve the right to refuse a return, replacement, exchange, or refund where the applicable policy requirements have not been met.

14. ORDER CANCELLATIONS

You may request cancellation of an order before it is dispatched, subject to our applicable cancellation process.

Once an order has been dispatched, cancellation may not be possible. In such cases, you may need to follow the applicable return or refusal process.

For prepaid orders, eligible refunds will be processed through the original payment method or another suitable method, subject to payment-provider timelines.

For Cash on Delivery orders, no advance payment refund will generally be applicable unless a payment has already been collected.

15. PROMOTIONS, DISCOUNTS AND OFFERS

From time to time, Velnora Stores may provide promotional offers, discounts, coupons, cashback, or other special deals.

Unless otherwise stated:

  • Offers may be available for a limited period.

  • Offers may apply only to selected products or customers.

  • Offers may require a minimum order value.

  • Offers may be subject to product availability.

  • Multiple offers may not always be combined.

  • Coupons may not be exchanged for cash.

  • Offers may not be transferred or resold.

  • We may modify or discontinue an offer where necessary.

Any specific conditions displayed with an offer will apply to that offer.

16. REVIEWS, FEEDBACK AND CUSTOMER CONTENT

If you submit a review, comment, photograph, video, suggestion, testimonial, or other content to Velnora Stores, you confirm that:

  • The content is genuine and based on your experience.

  • You have the right to submit the content.

  • The content does not violate another person’s rights.

  • The content does not contain unlawful, abusive, misleading, or harmful material.

  • The content does not contain confidential or sensitive personal information.

By submitting content, you grant Velnora Stores permission to use, display, reproduce, edit, and publish that content for business, marketing, customer-service, or promotional purposes, subject to applicable law.

We may remove content that is unlawful, misleading, offensive, irrelevant, or inconsistent with our policies.

17. INTELLECTUAL PROPERTY

All content available on the Velnora Stores website, including:

  • Logos.

  • Brand names.

  • Text.

  • Product descriptions.

  • Graphics.

  • Images.

  • Website design.

  • Layout.

  • Videos.

  • Original marketing materials.

  • Icons and visual elements.

is owned by or licensed to Velnora Stores or its respective content providers, unless otherwise stated.

You may view and use the website for personal, non-commercial shopping purposes only.

You may not reproduce, distribute, modify, publish, sell, copy, download, or commercially exploit our website content without prior written permission.

18. THIRD-PARTY SERVICES

Our store may use third-party services and platforms for:

  • Payment processing.

  • Shipping and delivery.

  • Website hosting.

  • Analytics.

  • Marketing.

  • Customer support.

  • Communication.

  • Fraud prevention.

  • Order tracking.

These third-party services may have their own terms, privacy policies, and operating procedures.

Velnora Stores is not responsible for the independent policies, practices, availability, or performance of third-party services that are outside our reasonable control.

19. SHOPIFY

Our online store is powered by Shopify, which provides the e-commerce platform that enables us to sell our products and services to you.

Your use of our website may also be subject to applicable Shopify terms and policies.

Shopify is not the seller of the products purchased from Velnora Stores. Your purchase contract is with Velnora Stores, subject to these Terms and our applicable store policies.

20. PRIVACY AND DATA PROTECTION

Your use of our website and the information you provide to us are subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, protect, and share information in connection with our website, orders, payments, delivery, customer support, and marketing activities.

We may use your information to:

  • Process and deliver your orders.

  • Contact you regarding your order.

  • Provide customer support.

  • Prevent fraud and misuse.

  • Improve our products and services.

  • Send promotional communication where permitted by law and applicable preferences.

By using our website, you acknowledge that you have read and understood our Privacy Policy.

21. WEBSITE AVAILABILITY

We make reasonable efforts to keep our website available, secure, and functioning properly.

However, we do not guarantee that the website will always be:

  • Available without interruption.

  • Free from errors.

  • Free from technical problems.

  • Completely secure.

  • Available at every time or from every location.

  • Compatible with every device or browser.

We may temporarily suspend or restrict access to the website for maintenance, updates, security reasons, technical issues, or other operational reasons.

22. ERRORS AND INACCURACIES

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, shipping information, or other content.

We reserve the right to correct such errors or update information at any time without prior notice.

If an order has been affected by a material error, we may contact you and provide appropriate options, including cancellation where applicable.

23. PROHIBITED ACTIVITIES

You must not use our website or services to:

  • Commit or facilitate fraud.

  • Violate applicable laws or regulations.

  • Misrepresent your identity.

  • Place fraudulent or unauthorized orders.

  • Abuse promotional offers or discounts.

  • Attempt to interfere with website security.

  • Introduce malicious software.

  • Collect or misuse personal information belonging to other users.

  • Scrape, copy, or commercially exploit website content without authorization.

  • Submit fake, misleading, abusive, or defamatory reviews.

  • Engage in any activity that could harm Velnora Stores, its customers, or its service providers.

24. DISCLAIMER

To the maximum extent permitted by applicable law, Velnora Stores provides the website and its content on an “as available” basis.

We do not guarantee that the website, its content, or its services will always be uninterrupted, completely accurate, or free from errors.

Product information is provided for general shopping purposes. Customers should review the product description, specifications, usage instructions, warranty information, and applicable policies before purchasing.

Nothing in these Terms is intended to exclude or limit any consumer rights or protections that cannot legally be excluded or limited under applicable Indian law.

25. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Velnora Stores shall not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or services.

Our liability, where legally applicable, will be subject to the requirements and limitations permitted under applicable law.

Nothing in these Terms limits liability where such limitation is prohibited by law or restricts any mandatory consumer protection rights.

26. INDEMNIFICATION

To the extent permitted by applicable law, you agree to be responsible for losses, claims, damages, liabilities, costs, or expenses arising from:

  • Your misuse of our website.

  • Your violation of these Terms.

  • Fraudulent or unauthorized activity.

  • Your violation of applicable laws.

  • Your violation of the rights of Velnora Stores or another person.

27. TERMINATION OR RESTRICTION OF ACCESS

We may suspend, restrict, or terminate your access to our website or services where we reasonably believe that you have:

  • Violated these Terms.

  • Engaged in fraudulent activity.

  • Misused our website or offers.

  • Created a security or legal risk.

  • Provided false or misleading information.

Termination will not affect rights or obligations that arose before termination.

28. GOVERNING LAW AND DISPUTES

These Terms shall be governed by and interpreted in accordance with the laws applicable in India.

Subject to applicable consumer protection laws and other mandatory legal requirements, disputes relating to these Terms or your use of our website shall be subject to the jurisdiction of the appropriate courts in India.

Nothing in these Terms is intended to remove or restrict any mandatory rights available to consumers under applicable law.

29. CHANGES TO THESE TERMS

We may update or modify these Terms from time to time to reflect changes in our business, services, legal requirements, or website operations.

Any updated version will be posted on this page with the revised “Last Updated” date.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

30. SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue to remain in effect to the extent permitted by applicable law.

31. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Shipping Policy, Return and Refund Policy, and other applicable policies displayed on our website, form the complete agreement governing your use of Velnora Stores and your purchases from us.

32. CONTACT US

We value your trust and are here to help with genuine questions regarding your order, products, delivery, returns, payments, or our services.

Velnora Stores
Owner: Bikash Gour
Address: 54, Chintamani Dey Road, Howrah, West Bengal, India – 711101
Email: goura4317@gmail.com
Phone / WhatsApp: +91 6289941063

We will make reasonable efforts to respond to customer queries and concerns as soon as possible.

Thank you for shopping with Velnora Stores. We appreciate your trust and look forward to serving you.