Shipping policy

Shipping Policy

At Velnora Stores, we aim to provide a smooth and reliable delivery experience for all our customers across India.

1. Shipping Location

We currently ship products to customers within India only.

Orders are delivered to the shipping address provided by the customer during checkout.

2. Order Processing

After an order is successfully placed and payment is confirmed, we begin processing the order for fulfillment.

Orders are generally prepared for dispatch within 24 hours, subject to product availability, order verification, and fulfillment requirements.

Processing may take longer during weekends, public holidays, sales, or periods of high order volume.

3. Delivery Time

Delivery time may vary depending on the customer's location, product availability, courier service, weather conditions, and other circumstances.

Estimated delivery time will generally be 3–7 business days after dispatch.

Remote or difficult-to-reach locations may require additional delivery time.

The delivery estimate is only an approximate timeframe and is not a guaranteed delivery date.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before the order is completed.

Any applicable shipping charges may vary depending on the product, order weight, delivery location, and available shipping service.

5. Cash on Delivery (COD)

Cash on Delivery may be available for selected products and locations.

COD availability is determined by the available delivery service and may not be available for every order or location.

If COD is available, the applicable option will be displayed during checkout.

6. Order Tracking

Once your order has been dispatched, tracking information may be provided to you through the contact details submitted with your order.

You can use the tracking information to check the status of your shipment.

Please allow some time for tracking information to become active after dispatch.

7. Delivery Delays

Although we work with fulfillment and delivery partners to dispatch orders promptly, delivery may sometimes be delayed due to:

  • Weather conditions

  • Public holidays

  • Courier delays

  • High order volumes

  • Incorrect or incomplete address information

  • Remote delivery locations

  • Transportation or operational issues

  • Other circumstances beyond our reasonable control

We appreciate your patience in such situations.

8. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full name

  • House/Flat number

  • Street/Area

  • City

  • State

  • PIN code

  • Contact number

Velnora Stores may not be responsible for delays, failed deliveries, or additional charges caused by incorrect or incomplete address information provided by the customer.

9. Failed Delivery and RTO

If an order cannot be delivered because of an incorrect address, customer unavailability, refusal to accept the order, or repeated unsuccessful delivery attempts, the shipment may be returned to the sender/fulfillment partner.

Such orders may be treated as Return to Origin (RTO).

For COD orders, repeated refusal or failure to accept an order may affect the availability of COD for future orders.

10. Damaged Package

If your package appears visibly damaged at the time of delivery, please take photographs/videos of the package before opening it and contact us as soon as possible.

For damaged, defective, incorrect, or incomplete products, please refer to our Return & Refund Policy.

11. Delivery Confirmation

An order may be considered delivered according to the delivery status provided by the applicable courier or fulfillment partner.

If you believe your order has been incorrectly marked as delivered, please contact us as soon as possible with your order number.

12. Contact Us

If you have any questions about your shipment, delivery, or tracking information, please contact us using the contact details provided on our website.

Velnora Stores
Email: goura4317@gmail.com
Phone / WhatsApp: +91 6289941063

We will do our best to assist you with your order.