Refund policy

Return & Refund Policy

At Velnora Stores, we want you to receive your order in good condition. If you receive a damaged, defective, incorrect, or incomplete product, please contact us within 12 hours of delivery.

1. Damaged, Defective, or Incorrect Products

If your product is damaged, defective, incomplete, or different from what you ordered, please contact us within 12 hours of delivery.

Please provide:

  • Your order number

  • A short unboxing video

  • Clear photos of the product and packaging

  • A description of the issue

We will review your request and, where applicable, arrange a replacement or refund.

2. Return Eligibility

A return may be accepted only after our team reviews and approves the return request.

Products must generally be:

  • Unused and in their original condition

  • Returned with the original packaging, where applicable

  • Free from damage caused by misuse or improper handling

Some products may not be eligible for return due to their nature or supplier restrictions.

3. Change of Mind

Returns due to a change of mind, personal preference, incorrect product selection, or dissatisfaction without a product defect may not be accepted.

4. Refunds

If your refund is approved, it will be processed after the applicable verification or return process is completed.

The refund amount and method may depend on the payment method used for the order and the applicable return conditions.

5. Return Shipping Charges

Where a return is approved, return shipping charges may apply depending on the reason for the return.

If the return is due to a damaged, defective, incomplete, or incorrect product, we will review the case and inform you about the applicable return arrangements.

6. Order Cancellation

Cancellation requests should be made as soon as possible before the order is processed or dispatched.

Once an order has been confirmed and processed for fulfillment, cancellation may not be possible.

7. Refund Not Guaranteed

Submitting a return or refund request does not automatically guarantee approval. Each request will be reviewed according to the product condition, reason for return, and applicable fulfillment or return conditions.

8. Contact Us

For any return or refund request, please contact us within 12 hours of delivery with your order number and the required details.

Velnora Stores reserves the right to review and approve return and refund requests according to the applicable product and fulfillment conditions.